Senior ServiceNOW Software Engineer (Developer)

Written By Lisa Cornish

We are recruiting for a Senior ServiceNOW Software Engineer (Developer) for our client, a Canberra based federal government agency.

This role sits within the Platform Management Section, which is focused on consolidating application platforms and ensuring continuity of support. As a ServiceNow Developer, you will concentrate on the technical capabilities of the ServiceNow platform, delivering secure, scalable solutions that enhance business operations and service delivery. You’ll work across the full development lifecycle and collaborate with stakeholders to optimise performance, reliability, and compliance.

The candidate must hold an active Baseline security clearance prior to commencement. 

Estimated start date: 12 May 2026

Initial contract duration: ASAP - 30 June 2027

Extension term: N/A

Experience level: Senior EL1 equivalent

Location of work: QLD, WA, ACT, VIC, NSW, SA, TAS

Working arrangements: Hybrid

Maximum hours: 40 hours per week

Security clearance: Must be able to obtain Negative Vetting Level 1

Applications close Tuesday April 21, 2026.

Please note we can only accept responses from candidates with an existing baseline or higher clearance.

Key duties and responsibilities

The ServiceNow Developer will be responsible for delivering high-quality, hands-on technical development across the AEC’s ServiceNow platform to support critical digital and service delivery outcomes. The role requires strong, proven experience in ServiceNow configuration and custom development, with responsibility for designing, building, enhancing and supporting solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).

Working within an agile delivery team, the ServiceNow Developer will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support, and will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions.

The role will also contribute to platform maintenance activities, including upgrades, defect resolution, performance optimisation and technical documentation, and will be expected to operate with a high degree of independence, professionalism and technical proficiency to meet delivery timeframes and quality standards within a complex government environment.

Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

  • Current ServiceNow Certified System Administrator (CSA) certification.

  • Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments.

  • Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support.

  • Strong skills in ServiceNow scripting and development technologies, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer.

  • Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms.

  • Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions.

  • Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel.

  • Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment.

  • Experience working in environments with strong governance, change management and security requirements.

Desirable criteria

  • ServiceNow Product Certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).

  • Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations.

  • Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation.

  • Familiarity with ITIL or service management frameworks and their practical application within ServiceNow.

  • Experience working within Australian Government, regulated or security-sensitive ICT environments.

  • Experience working in agile or hybrid delivery environments.

Submissions

Please provide a one-page pitch addressing the selection criteria, in addition to a resume of no more than three pages, contact details for two referees and your preferred daily rate.

Why Data Knowhow?

As a contractor with Data Knowhow, you will be provided with mentoring and training to advance your career opportunities - we are keen to support you in your career journey and expand future opportunities for you. Data Knowhow provide expertise in data management, analytics and communication, with our staff mentoring and supporting you during your placement with our clients.

Data Knowhow provides EAP services managed by Wisdom Wellbeing (https://www.wisdomwellbeing.com/au/) and salary sacrificing opportunities offered through Simplygreen (https://www.simplygreen.com.au/).

12% superannuation is provided on top of your requested daily rate if you are successful in this position.

We are continually expanding our offerings to make life as a Data Knowhow employee a valuable experience.

Applications close Tuesday April 21, 2026.

Position contact

Lisa Cornish

Director, Data Knowhow

lisa.cornish@dataknowhow.com.au

+61 412 073 873

Lisa Cornish
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